How do I grant new users at my school access to Reverse Transfer?

by National Student Clearinghouse | Aug 29, 2019

The user administrator contact assigned to your Reverse Transfer account can submit additional names to your Client Success Manager. Once your account is updated, the new users will receive instructions via email on how to manage their credentials.

I’ve forgotten my SPEEDE credentials, who do I contract for assistance?

by National Student Clearinghouse | Aug 29, 2019

Please email SPEEDE-support@demo.studentclearinghouse.org.

I don’t know my FTP credentials, who do I contact for assistance?

by National Student Clearinghouse | Aug 29, 2019

Contact the FTP Support Team at secureftp@demo.studentclearinghouse.org. For more on using secure FTP, visit our help page.

I’m a host institution and I received an error about my header record. How do I correct this?

by National Student Clearinghouse | Aug 29, 2019

Please see our Quick Start Guide or Implementation Guide for formatting guidance. Once you make the needed file updates, you can resubmit your file. If you need assistance understanding the header issue, please contact your Implementation or Client Success...

Should we submit student data for all our transfer students or only those who transferred from schools with which we have an articulation agreement?

by National Student Clearinghouse | Aug 29, 2019

The Clearinghouse encourages schools to submit data for all transfer students who have given consent to have their records exchanged. We will process your file and send the information to the appropriate two-year school, wherever it is in the U.S.